Shipping policy

International Shipping: Olfactive Traveller does not collect VAT, import duties, or customs fees at checkout. Any applicable taxes or duties incurred upon delivery are the sole responsibility of the customer.

Due to customs restrictions, we're currently unable to ship to the destinations listed below:
- Israel
- Spain
We apologise for any inconvenience this may cause. Customers in these locations may opt to provide an alternate address to a country we ship to, and arrange forwarding from there. This is the customer's own responsibility to arrange, and OT can not guarantee that process.

We are unable to provide estimates of the taxes, duties, or customs fees that may be applied to your order, as these amounts vary by country, product type, and current government regulations. We recommend contacting your local customs office for specific guidance on import charges that may apply to your order.

If your order is refused delivery, or abandoned at customs due to unpaid duties, taxes, or customs fees, you may be responsible for any additional fees incurred. We are unable to accept returns on refused deliveries or issue refunds. 

Pre-orders: Dispatch time will be specified on the product page prior to purchase.

Orders for in-stock items are dispatched within 1-5 business days after purchase. Please allow 2-8 additional days for delivery after dispatch.

We take great care in packaging all products to ensure they arrive in perfect condition. However, please note that once a package has been handed over to our courier, we cannot be held liable for any loss or damage that may occur during transit. You will receive a confirmation email with tracking information once your order has been dispatched. This allows you to monitor your delivery's progress.

If you have any questions about shipping or delivery, please contact our customer service team.