Shipping costs are calculated at checkout based on your delivery location. All shipping fees are payable by the customer and will be displayed clearly your order total before you complete your purchase.

Customs fees, duties and import taxes are the responsibility of the customer receiving the shipment. These charges are determined by the destination country's customs department and are not included in the original product price or shipping cost.

Once your order leaves our facility, it becomes subject to the customs regulations and fee structure of your country. We recommend checking with your local customs office beforehand to understand any potential charges that may apply to your order.

For more information, visit our Shipping Policy.

We are excited to now offer shipping to our US customers! Tariff charges are calculated once your order arrives at its destination. These fees are not included in your order total and OT does not collect these charges at checkout. For more information visit the US Customs and Border Protection website

Due to the nature of our fragrance products, we have a strict no-returns policy which means we can not accept returns or provide refunds for refused deliveries.

Please ensure you understand the potential fees and duties that may apply at your destination before ordering.

We're sorry to hear that you're not completely satisfied with your purchase. Unfortunately, we don't accept returns or exchanges for change of mind purchases.

If you experience any issues with your order, or if there's something wrong with the product itself, please contact as at service@olfactivetraveller.com